Return & Refund Policy

Last updated: 5 July 2026

We want you to be happy with every Flora Dew order. Because our soaps, hair oil, lip balms and lipsticks are personal-care and hygiene products, our return policy works a little differently from regular retail items — please read below before ordering.

Damaged / wrong item → Free replacement Report within 48 hrs of delivery Refunds in 5–7 business days

1. Hygiene-Based Products — No Change of Mind Returns

As our products are used directly on skin, hair and lips, we are unable to accept returns or exchanges once an order has been delivered, opened or used — including for reasons like change of mind, ordering the wrong scent, or not liking a shade. This is standard practice for personal-care products and helps us maintain hygiene and quality for all customers.

2. When You Can Request a Replacement or Refund

We will happily arrange a free replacement or full refund if:

You received a damaged product (e.g. broken soap, leaked bottle, cracked lipstick)
You received the wrong item (different from what you ordered)
The item is defective in a way that isn't due to normal handmade variation (see our Terms & Conditions for a note on natural batch variation)
Your order arrives with items missing

3. How to Report an Issue

Contact us within 48 hours of delivery at hello@floradew.in or WhatsApp +91 78928 34714
Share your Order ID, along with clear photos (and an unboxing video, if possible) showing the issue
We will review and confirm whether a replacement or refund applies within 1–2 business days

Tip: recording a short unboxing video when your parcel arrives makes it much faster for us to verify and approve damage or missing-item claims.

4. Replacement

Where approved, we will dispatch a replacement of the same item at no extra cost, subject to stock availability. If the item is out of stock, we will offer a refund instead.

5. Refunds

Approved refunds are processed to your original payment method via Razorpay within 5–7 business days of approval. Depending on your bank, it may take a few additional days for the amount to reflect in your account statement.

6. Order Cancellations

You may request to cancel an order for a full refund only before it has been dispatched. Once an order has shipped, it cannot be cancelled, but the replacement/refund process above still applies if something arrives damaged, wrong, or defective. To cancel, contact us as soon as possible after placing your order, quoting your Order ID.

7. Non-Returnable Items

All Flora Dew products — soaps, hair oil, lip balms and lipsticks — fall under non-returnable, non-exchangeable hygiene goods once delivered, except in the damaged / wrong / defective / missing-item cases described above.

8. Contact Us

For any return, replacement or refund query, reach us at hello@floradew.in or WhatsApp +91 78928 34714. You can also track your order anytime using your Order ID and email.